Support & Help
Get the answers you need to manage credentials with confidence. Our team is here to help Australian businesses stay compliant.
Get in Touch
For all inquiries, support requests, and general questions, please email us at:
support@certsync.com.auResponse Time: We respond to all inquiries within 24 business hours
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
Browse Help Topics
Getting Started
New to CertSync? Learn how to set up your account, add credentials, and invite your team.
Account Management
Manage your profile, billing settings, user permissions, and organisation details.
Compliance & Tracking
Track expiring credentials, generate compliance reports, and stay audit-ready.
Get Started in Four Easy Steps
Create Your Account
Sign up at certsync.com.au and verify your email address. Set up your organisation profile and get started.
Invite Your Team
Go to "People" and select "Add People." Create teams and invite employees via email. Assign roles (Admin or Manager for web access) and they'll receive instructions to create their account.
Employees Upload Credentials
Team members can upload their own credentials via the mobile app or web platform. Admins and managers can also add credentials on behalf of employees if needed.
Set Up Notifications
Customise your reminder settings under "Notifications." Choose how many days before expiry you want alerts (default: 90, 60, 30, 7 days).
Ready to get started?
Contact us for a demo